A Day in the Life of a RhinoDox Team Member

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A Day in the Life of a RhinoDox Team Member

An Inside Look

Here at RhinoDox, we love our employees. They’re what make our company so great. And in this week’s edition of the Rhino Blog, we’re giving some of our employees a chance to share their thoughts about what it’s like to work at RhinoDox. Participating employees include:

Senior Customer Success Manager, Sammie Gibson
Senior Developer, Marty McKenna
Content Marketer, Katy Tolsky
Software Engineer, Kevin Kelly

What Do You Like Most About Working at RhinoDox?

Sammie: I enjoy working on a small team where everyone is an equal contributor and one idea can make a big difference. There is a lot of flexibility with my role, which is exciting because no day is the same as the next – I can be running sales discovery meetings on Monday and implementing existing client projects on Tuesday. It gives me the opportunity to find what I’m good at, challenge myself and gain new skills that I couldn’t explore at a larger corporation.

Marty: The company culture, ability to work remotely and the opportunity to solve interesting challenges using modern technologies.

Katy: The people I work with. You can really tell that everyone who works here cares about the success of the company as a whole, and is always willing to lend a helping hand.

Kevin: How supportive it is. Every day is full of opportunities to question, learn, teach, try new things and to do so with a comfortable level of trust. And yes, we disagree at times, but at the end of the day, we’re a team working toward the same goal, and that makes it easy to come in to work.

I’ve been in organizations where that wasn’t the case; places where you wonder if you’ll be judged for asking a question, or if not knowing something will be held against you. Places where, if something goes wrong, it can feel like the sky is falling, and that it’s going to come crashing down on your head. You end up having good days and bad days, and some days where you simply dread going in at all, and through it all a layer of stress starts to build up deep inside of you.

I don’t have those kinds of bad days at RhinoDox. I can go home and leave my work behind, or if I’m still thinking or working on a problem after hours or on an odd weekend, it’s because I found it personally compelling. When a new project or technology comes up, everyone has the opportunity to work with it and learn it. And that’s the daily experience at RhinoDox: everyone nudging each other forward, supporting each other’s learning and growth and through all of that, pushing our platform and the company forward.

What Do You Find to be the Most Challenging Part of Working at RhinoDox?

Sammie: The challenging, but most rewarding part, is building new processes and execution strategies from scratch. As a team, we’ve had to develop and validate a sales process, client on-boarding process and marketing campaign execution strategy with very little to go off of. We are constantly testing and iterating our approach, so we can become more refined in our delivery. 

Marty: The semantics and nuances of building a search platform. The concept of search is embedded in modern software, but there is nothing easy about getting it right. When you add semantic enrichment or synonyms into the mix, it’s quite a head scratcher but that’s what I signed up for!

Katy: Working at a startup is really exciting and fun – after all, you get to be an integral part of the growth and success of the organization. However, it also brings a whole set of challenges with it. Things change really fast, and there’s no such thing as a ‘typical day in the life’ here. While it’s definitely an exciting environment to be a part of, it can be a challenging one too.

Kevin: As a small startup still trying to find its way in the market, we can be subject to rapid changes in priorities, goals and projects. There are times where we end up building something we thought was going to be important but ends up getting shelved when a potential deal falls through, or when we find that how we thought something might be used may need to be redone. That isn’t necessarily unique to startups, and I do think we do a good job building a roadmap, but where our size comes into play is when those unforeseen projects pop up and take two people (over ⅓ of our team), hampering momentum elsewhere.

I’ll also add that, as a small dev team, sometimes things fall into your lap that might be out of your comfort zone or expertise. People are always willing to help, but sometimes you just have to get things done on your own. Those types of moments are great opportunities to learn and challenge yourself and grow in your field, but they are still a challenge.

How Has RhinoDox Changed Since you Joined the Team?

Sammie: RhinoDox has changed significantly since I’ve been with the company. In one year’s time, we’ve developed content to support our marketing and sales efforts, hired a sales team, attended conferences, redesigned our UI and added new product functionality, and as a result, we’ve won new business!

Marty: We have grown our staff over 1000% since I started (I was one of the first employees). We have also expanded the capabilities of the platform as we continue to engage with customers and get feedback.

Katy: As I mentioned, things change really fast here. One week can seem drastically different from the last. So you can probably imagine that the company seems extremely different now than it did when I joined the team a year ago. I think the biggest change from my standpoint has been the brand itself. We underwent some pretty big rebranding and redesigned a lot of what makes us who we are. The look and feel of the company has completely transformed.

Kevin: When we were first starting, I think there was this sense of ‘well what do we do now?’ There were maybe 6 people in the company. Everyone was brand new, or had only been here for a month or two. We had this platform that we inherited and were still exploring and learning, trying to figure out where to take the product while the company tried to figure out how to market and sell it. It was all just somewhat foreign, like wandering an empty alien spaceship and running your hands on the walls trying to find doors or pushing buttons to see what they do, while trying not to blow up the ship at the same time.

The size of the company has grown, but more importantly, the company itself and the product have started to mature. Things feel like they’ve settled in. We’ve gotten into the product and charted out the path forward. I think people not only feel like they belong, but that the company and the product belongs to them, that over the last year we’ve built up a sense of ownership in things, and that the company has come to reflect the vibrant personalities and thinkers that now populate it.

Katy Tolsky